Terms & Conditions

1. Introductory Provisions

These terms and conditions (hereinafter referred to as the „Terms and Conditions“) govern the relationship between Gemini Digital s.r.o., with its registered office at Karpatské námestie 7770/10A, 831 06 Bratislava, Slovakia, Company ID: 55819613, registered in the Commercial Register of the Bratislava III District Court, Section: Sro, Insert No. 173347/B (hereinafter referred to as the „Provider“), and its customers (hereinafter referred to as the „Customer“) regarding the provision of Custom Web Solutions, E-commerce & Online Stores, and Web Applications through the website https://www.geminidigital.eu/.

2. Definition of Services

The Provider agrees to offer the Customer services in Custom Web Solutions, E-commerce & Online Stores, and Web Applications. The specific parameters of each service will be specified in individual orders or contracts.

3. Service Order and Conclusion of the Service Agreement

Filling out an order or contact form on the website does not create any binding obligation for either party.

A Service Agreement between the Customer and the Provider is concluded once the Customer expresses their consent to these Terms and Conditions and makes an advance payment for the service according to the payment details provided by the Provider. Consent to these Terms and Conditions can be given electronically via email, phone, or personal communication. The latest possible moment of consent is considered the payment of the service fee by the Customer unless an earlier moment of consent is proven.

The basis for the payment of the service is an advance invoice, final invoice, or unique payment details generated by the Provider.

If the Customer notices any discrepancy between what was ordered and what they intended to order, they must notify the Provider immediately via email at info@geminidigital.eu.

In case of any doubt about the moment of contract conclusion, the latest possible moment is considered the receipt of the payment by the Provider in accordance with the provided payment details.

4. Pricing Terms

The price for the provided services will be determined based on the Provider’s price list or an individual offer.
Invoices will be issued based on the confirmed order, and the Customer agrees to pay the invoiced amount within 14 days from the invoice issue date.
The Provider is not a VAT payer.

5. Warranties and Complaints

The Customer has the right to file a complaint within 15 days of receiving the service.
The Provider agrees to resolve complaints within 30 days.

6. Cancellation and Contract Termination

The Customer has the right to withdraw from the contract without stating a reason within 14 days of signing the contract. In such a case, the Customer will cover the costs related to the services provided up to that point.

7. Copyright Protection

All rights to materials and content created as part of the provided services belong to the Provider unless otherwise agreed. The Customer receives non-exclusive rights to use these materials solely for their own purposes and in accordance with the contract terms. The Customer is not allowed to license, sell, or distribute these materials without prior written consent from the Provider.

8. Dispute Resolution

All disputes arising from the relationship between the Provider and the Customer will be resolved primarily through negotiation and mediation. If no resolution is reached, disputes will be settled by the competent court of the Provider’s registered office.

9. Final Provisions

The Provider reserves the right to modify, supplement, or replace these Terms and Conditions at any time (hereinafter referred to as „Changes to the Terms“). Any changes will be published on the website along with their validity and effective date or sent directly to the Customer via email. If the Customer disagrees with the changes, they must notify the Provider in writing before the effective date of the changes.

10. Legal Provisions

These Terms and Conditions and the relationship between the Provider and the Customer are governed by the laws of the Slovak Republic. If any provision of these Terms and Conditions is declared invalid or unenforceable by a court or other competent authority, it does not affect the validity and enforceability of the remaining provisions.